Shipping Countries:
United Kingdom (UK)
Ready to ship in 1 business day
Shipping Policy
We ship internationally to all destinations serviced by Royal Mail.
Greeting cards are delivered to UK destination by first or second class Royal Mail. Deliveries to the rest of the world are sent by Royal Mail International Standard.
If you have placed your order before 2pm on a working day your order will normally be shipped the same day for next working day delivery (first class); 93% of all Royal Mail first class post arrives the next working day, however this is not a guaranteed or tracked service and sometimes it can take a little longer. Greeting Cards bought after 2pm will be posted next working day.
PLEASE NOTE THAT DURING THE CURRENT PANDEMIC ROYAL MAIL ARE DELIVERING POST LATE IN SOME CASES.
Refund Policy
We understand that from time to time you may wish to return a product to us. We have created this 30 day returns policy to enable you to return products to us in appropriate circumstances.
This returns policy applies to customers in England, Wales and Scotland. This policy does not affect your statutory rights (such as your rights under the Sale of Goods Act 1979 and the Consumer Protection (Distance Selling) Regulations 2000).
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
- we receive the returned product within 30 days following the date of purchase of the product;
- the returned product is unused, in its original unopened packaging (with any seal or shrink-wrap intact, with any labels still attached) and
- you comply with the returns procedure set out below; and
- none of the exclusions set out below apply;
- we receive the returned product within 30 days following the date of purchase of the product.
In order to take advantage of your rights under this returns policy, please:
- use the contact us button on our shop on this platform
- give as much detail as possible as to why you are returning your item, whether faulty, wrong item, dissatisfied with product etc.
- we will then contact you with a returns number and postal address
- once you have received this number you can then send the item(s), packaged securely and appropriately, including the returns number on the front of the letter
- post the letter
You will be responsible for paying postage costs associated with returns under this policy, except in cases where we have acknowledged error.
We will notify you of your refund once we've received and processed the returned item.
You should expect to receive your refund within 30 days of posting your package; however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
In the event that your order becomes lost in the postal system, we ask that you wait up to 21 working days from the date your order was dispatched before we can issue replacements or refund the missing order.
